Last updated: August 4, 2026
This Shipping Policy applies to orders placed through qwertykey.eu and explains our processing times, delivery methods, shipping charges and international delivery conditions.
Order processing
Orders are normally prepared for dispatch within 1 business day after payment confirmation. Business days are Monday to Friday, excluding Romanian public holidays. Orders placed during weekends, public holidays or exceptionally busy promotional periods are processed on the next available business days.
Pre-order or made-to-order products follow the dispatch estimate shown on the relevant product page or order confirmation. If an order contains products with different availability dates, the order may be dispatched together when all products are available.
Delivery destinations
Available destinations are determined by the delivery address entered at checkout. The EU storefront is currently configured to ship to Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Monaco, Montenegro, the Netherlands, Norway, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, the United Kingdom, the United States and Vatican City.
If checkout does not offer delivery to an entered address, we cannot accept an online order for that address at that time.
Delivery methods and estimates
The carrier options available depend on the destination. Our current delivery configuration uses DHL Express, DHL Economy, FedEx, Packeta and Fan Courier. Estimated carrier transit times after dispatch are:
- DHL Express: normally 1–2 business days.
- Fan Courier: normally 1–3 business days where available.
- Packeta: normally 3–5 business days where available.
- DHL Economy: normally 3–5 business days where available.
- FedEx: normally 1–7 business days, depending on the destination and service.
The checkout delivery estimate includes the service available for the selected country. Carrier transit times begin after dispatch and are estimates, not guaranteed delivery dates. Remote areas, customs processing, severe weather, peak-season volumes, carrier disruption or incorrect delivery information can extend delivery.
Shipping charges
The exact available carrier, shipping charge, currency and any order-value condition are displayed at checkout before payment. The checkout amount is authoritative because rates vary by destination, selected service, parcel characteristics and order value. Free or reduced shipping applies only when it is explicitly displayed at checkout for the order.
Taxes, customs and import charges
For deliveries within the European Union, applicable VAT is handled through the order price shown at checkout. Deliveries outside the European Union may be subject to local import duties, taxes, customs processing or carrier brokerage fees. Unless checkout explicitly states otherwise, these external charges are not included in our shipping charge and are the recipient’s responsibility.
Tracking and delivery
When tracking is available, the tracking link is sent to the email address provided with the order. Customers are responsible for providing a complete and accurate delivery address and for following carrier delivery instructions. Additional costs caused by an incorrect address, an uncollected parcel or a refused delivery may be charged to the customer where permitted by law.
Delayed, lost or damaged parcels
If tracking has not updated for an unusual period, the parcel is marked delivered but cannot be located, or the parcel arrives visibly damaged, contact us promptly at help@qwertykey.eu with the order number and relevant photographs or tracking information. We will investigate with the carrier and apply the remedies required by applicable consumer law.
Returns
Shipping a purchase to you is separate from returning it. Return eligibility, timing and return-shipping responsibility are described in our Refund Policy.
Contact
For shipping questions, contact QWERTY KEY S.R.L. at help@qwertykey.eu or +40 371 236 224.